STORE POLICY

CUSTOMER CARE

At Estheticsbyms, your satisfaction is our top priority. We're here to ensure you

have a smooth, confident, and enjoyable beauty experience from start to finish.

Contact Us
Have a question about your order, booking, or a product?
Email:  estheticsbyms03@gmail.com 
Phone: +1 (267) 598-0463
Hours: Monday - Saturday | 9AM - 9PM EST

Response Time
Please allow 24-48 business hours for our team to respond. We appreciate

your patience and value every customer inquiry.

Order & Booking Support
* For product orders: Please include your order number and full name in your message.
* For beauty service bookings: Contact us directly for rescheduling, cancellations, or updates at least 24 hours in advance.

PRIVACY & SAFETY

Your privacy and safety mean everything to us. We’re committed to protecting your personal information and ensuring a secure experience every time you visit, book, or shop with us.

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Personal Information Protection
We only collect information necessary to process your bookings, orders, or inquiries

such as your name, contact details, and service preferences.
All information is kept strictly confidential and will never be shared, sold, or disclosed

to third parties without your consent.

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Secure Payments
Our website uses encrypted payment processing to keep your financial details safe. We do not store any credit card information on our servers.

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Client Safety & Hygiene
For all beauty and esthetic services, we follow industry-standard sanitation and safety protocols, including:
   •    Disinfecting all tools and surfaces before and after each client
   •    Using disposable products when appropriate
   •    Maintaining a clean and professional environment

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